Answers before you send a kobo
Plain answers to the questions owners, tenants, buyers and agents ask us most. Can't find what you need? Ask the KoboSafe assistant — bottom right of every page — or book a free call.
What is KoboSafe?
KoboSafe is a trading name of Estenaj Consult Global Limited. We are a world-class, full-service real estate agency for Nigeria's major cities, expanding to other major African cities. We act as the seller's and landlord's agent — we sell, let, shortlet and manage premium homes, offices, malls, retail and mixed-use property. Our largest client base is Nigerians in the diaspora, but we also serve non-Nigerians who own property in Nigeria, international investors, corporate organisations and owners living in Nigeria.
Which cities does KoboSafe cover?
We currently cover Nigeria's major cities: Lagos, Abuja, Port Harcourt, Ibadan, Enugu, Kano, Benin City, Uyo, Calabar, Asaba, Owerri, Abeokuta. We are expanding to other major African cities next.
Who do you serve?
Our largest client base is Nigerians in the diaspora (UK, US, Canada, Europe and the Gulf). We also serve non-Nigerians who own property in Nigeria, international investors, corporate organisations and owners living in Nigeria. We never say we serve only Nigerians abroad.
What services do you offer?
Agency services (charged as an agreed percentage): sales, long lets, shortlets and property management (Rent Guard). Due diligence and site services (fixed fee): the KoboSafe Check (Desk, Full and Premium), Live Inspection, Build Watch and Proof Pack.
What types of property do you handle?
We handle high-income residences, offices, and malls & retail. Property types include Homes & apartments, Offices, Retail & malls.
How do your agency fees work?
Agency services (sales, long lets, shortlets and management) are charged as an agreed percentage, set in writing before we act, paid only to kobosafe's company account with a receipt.
How does the due diligence fee work?
The KoboSafe Check is a fixed fee, paid in advance, non-refundable whether or not the client buys. if the client buys the property through kobosafe, the fee is deducted from the agency fee. Prices are shown as ₦[amount] placeholders for the owner to set.
How do I keep my money safe?
To keep your money safe: purchase money and rent go only to the owner's account or a lawyer's client account named in writing. nothing is ever paid to an individual agent. no inspection fees. kobosafe never asks for your bvn, pin or otp. in lagos, no more than one year's rent in advance from a new tenant.
Do you ask for BVN, PIN or OTP?
KoboSafe never asks for your BVN, PIN or OTP. If anyone claiming to be from KoboSafe asks for these, it is a scam. Report it to us immediately.
What do you check before a deal?
Every deal is checked before any money moves: seller identity, title documents, Land Registry search, court search, survey charting and a physical site visit. Our promise is: 'Don't send a kobo until it's checked.'
What are the KoboSafe Check levels?
The KoboSafe Check comes in three levels. Desk Check: Identity, title document review and a Land Registry search — done from our desk.. Includes Seller identity check, Title document review, Land Registry search, Written report. Full Check: Everything in Desk, plus a court search and survey charting.. Includes Everything in Desk Check, Court search, Survey charting, Written report. Premium Check: Everything in Full, plus a physical site visit and photographs.. Includes Everything in Full Check, Physical site visit, Photographs of the property, Written report. Each is a fixed fee, paid in advance, non-refundable whether or not you buy. If you buy the property through KoboSafe, the fee is deducted from the agency fee.
How do I list my property?
List your property with KoboSafe and we act as your agent under a written mandate. We verify the property, market it to qualified buyers and tenants, and handle every enquiry. Start with a free valuation and listing consultation.
How do I rent a verified home or office?
Register as a tenant with KoboSafe. We pre-qualify you, book a viewing (in person or by live video), and guide you through documents. There are no inspection fees, ever. In Lagos, no more than one year's rent in advance from a new tenant.
I'm an agent — can I work with KoboSafe?
Buyers' and tenants' agents register with KoboSafe and receive 50% of our agency fee on deals they introduce. In Lagos, LASRERA registration is compulsory. You also need CAC, a co-broking agreement, one agent per client, and you never collect money — all money goes to the owner's account or a lawyer's client account.
Do you work with companies and investors?
We work with corporate organisations and investors: company lets, staff housing, portfolio management, office and mall leasing, and acquisitions with due diligence. One accountable agent handles it all.
How does the process work?
From a free call to the Proof Pack, the process runs in eight steps: free call, mandate, verification, listing, enquiries and viewings, offer, contract, and the Proof Pack (you keep the report and the receipts).
How do I book a call?
Book a free 30-minute call with KoboSafe. We'll talk through your goal — selling, letting, renting, buying or due diligence — and point you to the right next step.
Is KoboSafe a party to the sale or tenancy?
KoboSafe acts as agent for the owner, seller or landlord under a written mandate and is not itself a party to the sale or tenancy. Verification is a limited, point-in-time check, not a guarantee. Not legal advice.
Ask the KoboSafe assistant
The assistant is available on every page (bottom right). It answers from this knowledge base, can take your details by voice or text, and routes you to the right next step.